Registration and refreshments

Chair's welcome and conference icebreaker
The mission: Making the most of this conference

• Henry the Navigator
• Understanding your aims – what do you want to achieve from this conference?
• Tools to gather information and knowledge
• Go forth and conquer!

Paul J Corney, Managing Partner, Sparknow LLP

What KM practitioners can learn from positive deviance

• What is meant by positive deviance?
• The Vietnam malnourished children story
• Exploring the underlying principles
• What KM practitioners can learn from this approach

David Gurteen, Founder, Gurteen Knowledge

Morning coffee break

CASE STUDY | Applying a knowledge management framework to support organisational change in the NHS

• Case study 1: Support for change in informatics – a hands-on approach
• Case study 2: Looking at clinical commissioning – support from arm's length
• Outlining the vision for the future – embedding a learning culture

Andrew Lambe, Knowledge Management Lead and Sofia Layton, Knowledge Management Consultant, DH Informatics, NHS Connecting for Health

PEOPLE, CULTURE AND STRATEGY

TOOLS AND TECHNIQUES

CASE STUDY | Implementing a risk-based knowledge retention and transfer programme

• Identifying the risks of knowledge loss or knowledge ‘unreadiness’
• Integrating the analysis into an enterprise-wide knowledge map
• Applying case specific knowledge retention strategies
• Developing and supporting knowledge elicitation, transfer and capture skills in the workforce
• Ensuring consistency with the corporate risk management processes for maintaining operational control

John Day, Head of Knowledge Management and Intellectual Property, Sellafield Ltd

WORKSHOP | Creating sustainable change and overcoming resistance

• The principles behind successful change management
• The change journey and helping others through the process
• Enabling leaders to drive change
• Making the transition and sustaining the change
• Applying these techniques and skills to real live projects

Simon Moran, Owner and Organisation Transformation Specialist, Change & Co

Networking lunch break

The knowledge manager’s guide to effective presentations
We have invented many ways to get messages to people – e-mail, Skype, text, messaging, tweets and blogs and yet the best, most effective way still remains to stand up and present your argument. In this short, practical session, Nick Davies will show you how to demonstrate value and build influence to bring people 'along' with you:

• It's all about your audience – one size will not fit all
• The characteristics and attributes you need to make an impact
• How to make that all important emotional connection

Nick Davies LLB (Hons), Barrister, The Really Great Training Company

CASE STUDY | Focusing existing knowledge management approaches on the issues created by an aging workforce
Exploring Shell’s award winning KM approach and its focus on the Big Crew Change:

• Debriefing experts before they retire
• How to filter, refine and learn from the experts
• How to ensure their legacy lives on
• Applying this methodology within Mega Capital Projects all around the world

Dr. Andy Boyd, Knowledge Management Team Lead, Shell Projects and Technology

PEOPLE, CULTURE AND STRATEGY

TOOLS AND TECHNIQUES

WORKSHOP | The art of conversation: All of us are smarter than any of us

• Highlights from recent research into conversation, and how it makes us smarter
• How conversation can increase collective intelligence and improve innovation and group performance
• Meaningful conversations – the five rules for more innovative meetings
• The importance of social media and online conversations

Keith De La Rue, AcKnowledge Consulting

CASE STUDY | Deploying a global intranet across a diverse firm

• Understanding cultural differences and change management when deploying KM in different countries
• How to approach building a global intranet
• Gaining essential buy-in – ensuring you have a senior sponsor for the KM programme
• Experiences and lessons learnt

Anna Gagliano, Head of Global Knowledge, Aedas

Afternoon coffee break

Assessing the impacts of metaphor-stimulated constructive dialogue: Findings from a three year action research project

• Action research to drive success in knowledge transfer
• Using knowledge projects to create value
• Understanding behavioural diversity in order to enhance business outcomes
• Exploring activities to engage stakeholders better, increase staff retention and knowledge sharing and reduce work stress
• Starting small and deliver positive value

Arthur Shelley, Founder, Intelligent Answers (constructive metaphors)

DISCUSSION | Stories from around the world: Knowledge management trends and experiences
Facilitated by Paul J Corney, Managing Partner, Sparknow LLP
This session presents the unique opportunity for our delegates and speakers to share their stories and experiences from around the world regarding the knowledge management culture and practices. Do we all approach knowledge management differently, or are we all facing the same challenges? What can we use from other cultures to enhance our own knowledge management strategies?

Close of day one